Does Pixly offer refunds?

Yes. Refunds are requested rather than automatic — you write to us, we look at the account and decide, and we answer either way. The cases we most often approve are a plan or credit pack you never really used, and results that were not good enough. Separately, credits for a failed generation come back on their own, with no request needed.

Does Pixly charge me for a failed generation?

No, and you do not have to ask. If the job never reached the AI model your credits come back instantly; if it failed after the model started, the refund is approved automatically within 24 hours at the latest. Refunded credits return to the same balance.

How do I cancel my Pixly subscription?

Cancel from your account settings on the web, or from your Apple subscription settings if you subscribed in the iPhone app. Cancelling stops the next renewal — you keep the plan and any remaining credits until the period you have already paid for ends. There is no fee to leave.

Do unused Pixly credits expire?

Credits sit in one pooled balance tied to your account and are spent when you generate. They are not split per tool, so credits from a plan, a credit pack and a refund are all the same credits.

Is Pixly a legitimate company?

Yes. Pixly is operated by Benipar Corp s.r.o. Billing runs through Stripe on the web and through Apple in the iPhone app, so card details are handled by them and never by us. Our terms, privacy policy and this billing page are all public.

Pixly Refunds, Billing and Credits Explained

Billing, credits and refunds

Last updated: 22 August 2026Operator: Benipar Corp s.r.o.

This is how Pixly bills you today, written plainly. Two different things are often called a refund, so this page keeps them apart: credits returned when a generation fails, which is automatic, and money returned on a payment, which you ask for and we review.

How credits work

Pixly runs on one pooled credit balance. Every plan tops it up, credit packs add to the same balance, and every image or video you generate spends from it. There is no second wallet and no per-tool allowance to track — what you see in your account is what you have.

Credits back when a generation fails

You are not charged for work you did not get, and you do not have to ask. A failed job is settled automatically, and which path it takes depends on how far it got:

Failed before it reached the AI model — your credits are returned immediately and automatically. Nothing to claim.
Failed after the model started work — the job goes into a review queue and is refunded within 24 hours at the latest, sooner if we get to it first. You never wait longer than a day.
Refunded credits land back in the same balance and appear in your credit history next to the job they came from.

Retries do not cost you twice

When a generation fails for a reason worth another attempt, Pixly retries it for you — up to three attempts on the original charge. You are never asked to pay again for the same job.

Money back on a payment

Yes, we do refunds — they are requested, not automatic. Ask us and we look at your account and decide, and we tell you either way. The two cases we most often approve:

You paid but never really used it — the plan or credit pack is largely or entirely unspent.
You used it and the results were not good enough. Tell us which jobs disappointed you; we can see them.

We review each request individually, so this is a real decision rather than a guarantee. Write from the address on the account, include the date and amount, and say briefly what went wrong.

Subscriptions and renewals

Plans renew automatically at the end of each billing period until you cancel. You can cancel any time from your account settings. Cancelling stops the next renewal, and you keep your plan and your remaining credits until the period you already paid for runs out. There is no fee to leave.

Purchases made in the iPhone app

Anything bought inside the Pixly iOS app — a plan or a credit pack — is billed by Apple, not by us. We cannot refund an Apple purchase even when we would like to; those requests go through Apple at reportaproblem.apple.com. Credits bought on Apple still land in the same pooled balance you use on the web.

Questions about a charge

Write to us with the date and amount you were charged: [email protected]

Common questions

Does Pixly offer refunds?: Yes. Refunds are requested rather than automatic — you write to us, we look at the account and decide, and we answer either way. The cases we most often approve are a plan or credit pack you never really used, and results that were not good enough. Separately, credits for a failed generation come back on their own, with no request needed.
Does Pixly charge me for a failed generation?: No, and you do not have to ask. If the job never reached the AI model your credits come back instantly; if it failed after the model started, the refund is approved automatically within 24 hours at the latest. Refunded credits return to the same balance.
How do I cancel my Pixly subscription?: Cancel from your account settings on the web, or from your Apple subscription settings if you subscribed in the iPhone app. Cancelling stops the next renewal — you keep the plan and any remaining credits until the period you have already paid for ends. There is no fee to leave.
Do unused Pixly credits expire?: Credits sit in one pooled balance tied to your account and are spent when you generate. They are not split per tool, so credits from a plan, a credit pack and a refund are all the same credits.
Is Pixly a legitimate company?: Yes. Pixly is operated by Benipar Corp s.r.o. Billing runs through Stripe on the web and through Apple in the iPhone app, so card details are handled by them and never by us. Our terms, privacy policy and this billing page are all public.